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An SLA is key in protecting your organization

Your company must satisfy customers with its services or products. To make this happen, you need organization, starting with a checklist of all tasks required to provide a good service and develop an SLA (Service Level Agreement).

HaaS changes the relationship between the vendor and customer.

ITE SLA ensures you have a successful relationship with your provider. Mutual understanding in terms of performance standards are important to establish a positive experience for all involved parties. Any service provider you choose should be more than happy to create an SLA with you. However, having an SLA isn’t enough.

Always remember to review the contract as your business grows or changes. Your needs may change over time and your SLA should always reflect your organization’s evolving needs.